Frequently Asked Questions
Ordering and Payment
Select your piece, choose your size, and check out securely. Most items are made to order to minimise waste and ensure quality.
Visa, Mastercard, Amex, Klarna, Clearpay, PayPal, and Apple Pay where available. All payments are processed securely.
If production or shipping has not started, we will do our best to amend or cancel your order. Emailinfo@intogaia.co.uk as soon as possible.
Shipping and Delivery
Yes. We ship worldwide with tracked delivery from our studios.
- Standard delivery: 3 to 10 business days
- Express delivery: 2 to 9 business days
- Expedited delivery: 1 to 6 business days
Timings include courier transit. If your order is on pre order, please add the listed pre order production time to the estimate above.
Yes. Choose express or expedited at checkout. These options shorten delivery time after your piece has been made.
Yes. A shipping confirmation email with a tracking link is sent when your order leaves our studio.
Orders outside the UK and Australia may incur local customs or import taxes. These are set by your country and are payable by the recipient.
Pre-Orders
Every Into Gaia piece is handmade in-house or by our localartisan partners. Because we create consciously and avoidoverproduction, many of our designs are offered on a pre-orderbasis.Pre-ordering means your piece is made especially for you onceyour order is placed. This allows us to:
- Source fabrics in small, responsible quantities• Produce limited runs without waste
- Maintain ethical working hours for our artisans
- Ensure every garment is made carefully and with intentionPre-orders give you access to limited pieces while supportingslow, sustainable fashion that values people and the planet.
Sizing and Fit
Each product page includes a size guide. If you are between sizes or unsure, email us with your measurements and we will advise.
Yes. On bespoke orders, we can create a custom pattern to your exact measurements for £95. Contact us before ordering for timing and details.
Returns and Exchange
Returns are accepted within 7 days of delivery for a full refund to your original payment method, or within 14 days for store credit. Items must be in original, unworn condition with all tags attached. Custom or made to measure pieces are final sale.
Return shipping is the customer’s responsibility unless the item is faulty or the wrong item was received. If your order arrives damaged or incorrect, email photos within 24 hours so we can assist.
We do not offer direct exchanges. If you need a different size or style, please return your item for a refund or store credit and place a new order through our website.
Refunds are processed within 5 to 10 business days after the return is received and approved.
Sustainability and Production
Our production is led between Bali, India and Italy. Each piece is handmade by our skilled artisans. We speak with our makers daily. They are paid fairly at their requested wage and on time, and work in safe, respectful and ethical environments.
We work with natural, recycled and rescued fabrics including silk, viscose, cupro and premium deadstock textiles. Every fabric is chosen for beauty, quality and durability.
We cut fabric with care to minimise waste and produce in small, considered runs. Each design is created in limited quantities so nothing is made without purpose.
We also launch new collections through small test drops. We listen to our customers and continue producing only the styles that resonate, which reduces overproduction and keeps creation aligned with our community.
No. We never mass produce. Each piece is made in small drops to honour our commitment to sustainability and slow fashion.
We are a community led brand. Our Gaia Goddesses are the essence of what we do. Their feedback and values shape our collections and direction.
We stand strongly against the exploitation of workers, which remains common in fashion. Every Into Gaia piece is handmade with intention and care by artisans who are treated with respect, paid fairly and supported in safe working environments.
Please bear with us as our pieces take time to create. Each garment is made slowly, with love and precision, in honour of the people and the process behind it.
Product Care
- Hand wash in cold water or use a delicate cycle in a mesh bag
- Avoid bleach and tumble drying
- Dry flat or hang away from direct sunlight
Caring for your garment preserves the fabric, finish and fit so it lasts beautifully over time.
Gaia Giving
Gaia Giving supports small, community led organisations that protect the planet and empower local people. A portion of profits from selected collections is donated to small non profits supporting women, the planet and animals.
Contact and Collaborations
Email info@intogaia.co.uk or message us on Instagram @intogaia. As a small team of two, please allow 1 to 3 business days for a reply.
Yes. We love working with aligned creatives. Email info@intogaia.co.uk with your portfolio or proposal.
For more about our story and values, visit the Into Gaia page.
Get in touch


